---
title: "I'm shopping and the website says \"Houston we have a problem\"  "
description: trouble shooting steps for cart error
---

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# I'm shopping and the website says "Houston we have a problem"

## Cart Error

If you encounter this message "Houston we have a problem"

Try the following troubleshooting steps

Clear your browsers cache.  
Switch to Google Chrome if you aren't already using this browser.  
Open an Incognito Window and try again  
Switch to a computer if you are using a mobile browser

If you are seeing this message when checking out as a guest, try logging into your vistek.ca account before continuing to the cart. 

If the issue persists please reach out to websales@vistek.ca for further assistance.

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